Shipping Policy

At Rvives, we strive to provide you with an exceptional shopping experience, and part of that includes delivering your purchases efficiently and reliably. Below is a detailed overview of our shipping policy to keep you informed about our practices and services.

1. Shipping Overview

Rvives is dedicated to ensuring that your order reaches you in a timely manner. Our shipping policy outlines the details of how we handle orders, shipping times, and the associated costs. We aim for transparency and efficiency throughout the shipping process.

2. Processing Time

Order Processing: Orders are typically processed within 1-2 business days from the time of purchase. Orders placed after business hours or on weekends may be processed on the next business day.

Order Confirmation: After processing your order, you will receive an order confirmation email with your order details and a tracking number. This email will also include an estimated delivery date.

3. Shipping Methods

We offer standard shipping option to meet your needs. This is our most economical shipping option, with delivery expected within 5-7 business days. It’s ideal for those who are not in a rush and want to save on shipping costs.

4. Shipping Charges

Shipping charges are calculated based on the weight of your order, the delivery location, and the chosen shipping method. The costs are displayed during checkout for your review before you complete your purchase.Any applicable taxes and fees are included in the final shipping cost displayed at checkout.

5. Delivery Areas

We currently ship to addresses within India. If you are located outside of this area, please check back later as we are actively working to expand our shipping regions. We will update our shipping areas on our website as new regions become available.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order status on our website or through the courier’s tracking system. If you have any issues with tracking your shipment, please contact our customer service team for support.

7. Shipping Issues

Lost or Delayed Shipments: While we make every effort to ensure timely delivery, sometimes delays can occur due to unforeseen circumstances such as weather conditions or logistical issues. If your order is significantly delayed or lost, please contact us, and we will assist you in resolving the issue.

Incorrect or Incomplete Addresses: Ensure that the shipping address provided is accurate and complete to avoid delays. If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend the package.

8. Shipping Insurance

While we do not offer shipping insurance, we take great care in packaging your order to prevent damage during transit. If you receive a damaged package, please contact us immediately so we can address the issue promptly. Photographs of the damaged items and packaging may be required for us to process any claims or replacements.

9. Returns and Exchanges

We accept returns within 14 days of purchase. Items must be in their original condition, unworn, and with all tags attached. To initiate a return, please contact our customer service team. Please note that return shipping costs are the responsibility of the customer.

10. Special Shipping Requests

If you have special shipping requests or requirements, please contact us before placing your order. We will do our best to accommodate your needs, including gift wrapping, personalized messages, or specific delivery instructions.

11. Shipping to Multiple Addresses

If you need to ship items to multiple addresses, please place separate orders for each address. Each order will be processed and shipped individually according to the selected shipping method.

12. Shipping on Holidays

Please note that shipping may be delayed during public holidays or other non-business days. Orders placed during these times will be processed on the next business day. We will notify you of any potential delays affecting your order.

13. Environmental Considerations

At Rvives, we are committed to sustainability. We use eco-friendly packaging materials whenever possible and encourage you to recycle packaging materials. We are continuously working to reduce our environmental impact.

14. Customer Support

If you have any questions, concerns, or require assistance regarding shipping, our customer service team is here to help:

Email: admin@rvives.com

We are dedicated to providing you with excellent service and ensuring that your shopping experience with Rvives is pleasant and satisfactory.

Thank you for choosing Rvives. We look forward to serving you!